Refund policy

Effective date: November 12, 2026

At Zofelle, we want returns to be clear and simple. Eligible items may be returned within 30 days of delivery under the conditions below.

Return window

Returns must be requested within 30 days from the date the carrier marks your order as delivered. To start a return, email us at support@zofelle.com before sending anything back.

Return eligibility

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Complete with all included parts, accessories and pieces (for example, every piece of a flatware set or container set)

We accept returns of both defective and non-defective items.

Items that cannot be returned

  • Items that have been used, installed and damaged, or washed (such as used cleaning cloths or scrubber heads)
  • Items damaged through misuse, improper care, accidental damage or modification
  • Items returned without prior authorization

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will make it right with a replacement or a full refund, at no cost to you.

Return shipping

Return shipping is free for all eligible returns. Once your return is approved, we will email you a prepaid return label, return instructions and the return address.

Restocking fee: None.

Please do not send items back before receiving return authorization.

How to return an item

  1. Email support@zofelle.com within 30 days of delivery.
  2. Include your order number and the reason for the return.
  3. Wait for approval and your prepaid return label.
  4. Pack the item securely in its original packaging.
  5. Drop the package off with the carrier shown on the label.

Refunds

Once we receive and inspect your return, we will email you the refund decision. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.

If more than 10 business days have passed since approval and you have not received your refund, contact us at support@zofelle.com.

Exchanges

Exchanges are available for eligible items, subject to availability. Email us to request one and we will send instructions.

Contact information

Business name: Zofelle
Address: 9842 Phoenix Dr, Mohave Valley, AZ 86440, United States
Phone: +1 (928) 613-2755
Email: support@zofelle.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM (US Central Time)