Order Cancellation Policy

Effective date: November 12, 2026

We understand plans change. Here is how cancellations work at Zofelle.

Cancelling an order

You may request a cancellation by emailing us as soon as possible after placing your order. Orders that have not yet been fulfilled can usually be cancelled in full.

Once an order has shipped it can no longer be cancelled, but eligible items can be returned under our Refund Policy.

Refunds for cancelled orders

If a cancellation is approved after payment has been collected, a full refund is issued to the original payment method. Your bank or card issuer may need a few business days to post it.

How to request a cancellation

Email support@zofelle.com with your order number and the email address used at checkout.

Cancellations by Zofelle

We may cancel an order if an item is unavailable, a pricing error occurred, or the payment cannot be verified. If this happens, we will notify you and refund any payment in full.

Contact information

Business name: Zofelle
Address: 9842 Phoenix Dr, Mohave Valley, AZ 86440, United States
Phone: +1 (928) 613-2755
Email: support@zofelle.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM (US Central Time)