Frequently Asked Questions

What is Zofelle?

Zofelle is an online home store offering a curated edit of décor, kitchen and organization pieces chosen for good looks and everyday use.

Where do you ship?

We currently ship to addresses within the United States only.

How much does shipping cost?

Standard shipping is free on every US order, with no minimum purchase. Express shipping is available at checkout for $15.00.

How long does delivery take?

Orders are processed in 1–3 business days. Free Standard Shipping takes 3–5 business days in transit (4–8 business days total); Express takes 1–2 business days in transit (2–5 business days total). See our Shipping Policy.

Can I track my order?

Yes. As soon as your order ships, we email you a tracking number.

What payment methods do you accept?

We accept the payment methods shown at checkout, including major credit and debit cards (Visa, Mastercard, American Express, Discover and more). See our Payment Policy.

Can I cancel or change my order?

Contact us as soon as possible. If your order has not yet been fulfilled, we can usually cancel or update it. See our Order Cancellation Policy.

What is your return policy?

You can return eligible, unused items in their original packaging within 30 days of delivery. See our Refund Policy.

Is return shipping free?

Yes. Once your return is approved, we send you a prepaid return label. There is no restocking fee.

When will I receive my refund?

Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post it.

What if my item arrives damaged or wrong?

Email us with your order number and photos and we will send a replacement or a full refund at no cost to you.

How do I contact you?

Email support@zofelle.com call us at +1 (928) 613-2755, or use our contact form. Our business address is 9842 Phoenix Dr, Mohave Valley, AZ 86440, United States. We are available Monday–Friday, 9:00 AM–5:00 PM (US Central Time).